The customer
The customer is a British-based security software and hardware company that develops products and services to protect users, networks and endpoints from cyberattacks.
They were seeking a partner to develop an accurate chatbot solution to showcase the capabilities of GenAI. The customer aimed to create a chatbot solution that could efficiently retrieve documents and provide technical support to staff members, thereby demonstrating the potential of GenAI.
The objective
The primary objective was to ensure the system’s accuracy, with all other performance metrics deemed secondary. However, this approach was subsequently reassessed when GPT3.5 was found to significantly outperform the original solution in terms of speed for the customers’ specific application use cases.
This engagement saw the first internal usage of AI and associated testing, including demonstrating to customers’ AI Board.
Critical success factors:
The results
This project demonstrated the successful integration of AI to enhance support services, with a focus on accuracy and potential for future production deployment.
Highlights:
The Expert Thinking team were excellent from the start of our engagement, their communication was spot on. Jake was very knowledgeable and helpful. The quality of the product delivered was very high and his documentation was particularly excellent.
Enterprise Workflow and Automation Manager